Introduction: Change at Work
Step 1: Demonstrate the Need for Change
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First Layer of Resistance to Change (2:07)
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Demonstrating the Need for Change: Applying Leverage (4:41)
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What if they Still don't Accept the Need for Change? (4:42)
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Case Study. Day 1: New Dawn
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Tools for Change Leaders: The Mad - Sad - Glad Exercise (4:26)
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Tools for Change Leaders: Perceptual Positions
Step 2: Create a Compelling Future
Step 3: Expect an Argument
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Response to Change - An Introduction (2:59)
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The Change Curve (4:46)
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Case Study. Day 11: The Impact of Change
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The Impact of Change on Operational Performance (4:17)
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Three Phases of a Change Program (4:57)
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How to Communicate Well (5:06)
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Tools for Change Leaders: Communications Plan (4:01)
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Tools for Change Leaders: Progression Plan (3:56)
Handling Resistance
Steps 4, 5 & 6: Leading the Change
